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Welcome to the STIHL USA Blog

Thursday, December 11, 2014

Superior Service with STIHL MasterWrench Service®

No matter how well manufactured a piece of equipment may be, to keep it operating at peak performance you should have it serviced regularly.  But who do you trust with your equipment?  The answer is a STIHL MasterWrench Service®  qualified technician.  
STIHL dealers stand behind the equipment and service what they sell. The STIHL MasterWrench Service® is a designation recognizing select STIHL dealers and technicians who have continually exceeded expectations through extensive training and a proven record of accomplishment of customer satisfaction.

What makes a STIHL MasterWrench Service®  technician?
Multi-level service training
The voluntary program involves three stages of training; designated as Bronze, Silver, Gold and Platinum STIHL MasterWrench Service®  training courses. Each stage of training is designed to incrementally increase the technician’s level of knowledge. The technician must pass an exam based on the content of the training curriculum before advancing to the next level of service training.
Bronze: The STIHL service technician can complete the Bronze level training course online at their own pace and covers the basic knowledge necessary to service outdoor power equipment. Qualification is received after completing all Bronze level training modules and the respective tests.
Silver: STIHL Silver level training consists of hands-on training. A technician must be Bronze level qualified before applying to attend a Silver level STIHL MasterWrench Service® training course. Training is conducted by a qualified representative of one of STIHL's regional distributors.
Gold: STIHL Gold level training is the third step in the STIHL technical education program. After achieving both Bronze and Silver level qualification status, a STIHL dealer may have their technician apply to attend a four-day Gold level STIHL MasterWrench Service® training course conducted at STIHL Inc.’s manufacturing and training facility located in Virginia Beach, Va. STIHL MasterWrench Service® certification is granted exclusively to technicians who are able to pass the knowledge and practical application exams.
Platinum: STIHL MasterWrench Service® Platinum level certification recognizes STIHL certified service technicians and dealers who have achieved levels of service competence above and beyond that of other STIHL MasterWrench Service® dealers. Dealers and service technicians must meet the STIHL Platinum criteria and the technician must successfully complete  the three-day advanced course at STIHL Incorporated in Virginia Beach, Va. The curriculum includes service training related to practical failure analysis and advanced troubleshooting and repair procedures for STIHL gasoline and electric powered products.
Professional service area environment
In addition to the personal technician qualifications, dealerships that have achieved the STIHL MasterWrench Service® designation have service areas that meet STIHL's standards for cleanliness, efficiency and are fully stocked with all the service tools required to maintain and repair even our most advanced equipment.
Why choose a STIHL MasterWrench Service®  dealership?
When you choose a STIHL MasterWrench Service® dealer you get piece of mind. Because of their mastery of the craft, STIHL MasterWrench Service® technicians can provide efficient repairs and maintenance on all your STIHL equipment, and offer expert advice on the proper care and upkeep to keep your STIHL running at peak performance, and protecting your investment.