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Welcome to the STIHL USA Blog

Monday, March 28, 2016

10 Reasons Why You Only Get STIHL at a STIHL Dealer




You can get outdoor power equipment at just about any big box retailer – but you can’t get a STIHL. Why? Because STIHL is only sold through servicing dealers. We believe in supporting local economies. It is one of the reasons we are sponsors of  Independent We Stand, the national movement to support local business. And more importantly, we believe in supporting you.  Independent servicing dealers provide a level of knowledge and service and community support those other stores just can’t match.


Here are 10 reasons why we only sell through our servicing dealer.

#1: STIHL Dealers are outdoor equipment specialists

STIHL Dealers are dedicated to knowing your equipment and certified in that knowledge. You won’t find that at big-box stores, where the person selling you power tools may have little to no knowledge about your equipment.  And because they’re specialists…



 #2: STIHL Dealers can offer advice in choosing the right products for your needs

STIHL Dealers have a great selection of tools for light, occaisional or professional users, including chain saws, blowers, trimmers and more. STIHL Dealers know exactly what applications each product is suited for and can help you choose the right STIHL equipment for your needs. But excellent STIHL service doesn’t stop at the purchase…

 #3: STIHL Dealers service what they sell.

Big box stores want to sell you their tools, but don't have staff to maintain or repair them. When their tools break, you are often left with the choice of buying a new one or the hassle of returning it to the manufacturer directly—and pay for shipping. And that’s only if it’s under warranty. Buying a STIHL from a STIHL dealer means that if it needs repair, you just bring it to your STIHL Dealer. No jumping through hoops. And you know your equipment is always in the right hands since…



#4: A STIHL Dealer's service department is staffed with Trained Technicians.

 STIHL Dealers must complete a multi-phase training program before being certified to work on STIHL tools. They’re trained to diagnose, repair, assemble and inspect every STIHL tool we sell. No one knows your STIHL tools better than a certified STIHL Dealer. There’s even more a certified STIHL Dealer can do for you…

#5: STIHL Dealers can provide operating and safety demonstrations

STIHL Dealers can do more than talk the talk—they’ll start up any STIHL tool in the store and walk you through its operation. They’ll also demonstrate proper usage technique and point out important safety information. And you won’t have to worry about product assembly…



#6: At a STIHL Dealership, products are assembled and serviced - not sold "in a box."

When you buy a STIHL power tool, you can expect it to be fully assembled, fueled, started, and ready to run before you walk out the door. We don't believe that you should pay for your equipment and then do the work of assembling and hoping it will operate correctly.  STIHL Dealers do the work for you so you know your STIHL power tool will run when you get home.  And…

#7: STIHL Dealers complete your product registration for you.

Registration is a key part of activating a product’s warranty period. When you buy from a big box store, those warranty cards can be buried in the packaging, or worse, not exist at all. STIHL Dealers automatically register your product for you at checkout, so you’re covered from the moment you purchase it. And should your STIHL ever need servicing you can feel confident that it will be done right because…

 #8: You are guaranteed genuine STIHL products and parts - not cheap imitations

Often imitated but never duplicated, STIHL quality products and parts are ONLY found at your local STIHL Dealer. Don’t be fooled by counterfeit STIHL products available online, or from retailers claiming to carry aftermarket parts the "fit" your STIHL. Your local STIHL Dealer is the only place you’re guaranteed genuine STIHL quality. A guarantee of authenticity isn’t the only way a STIHL Dealer makes sure you’re covered for the task at hand…

#9: STIHL Dealers offer a full line of protective apparel.

STIHL Dealers have what you need to stay protected while using your power tools. We care about our customers so STIHL dealers stock a full line of portective apparel including chain saw protective pants, eye protection, helmet systems, hearing protection, high-visibility vests and more. It’s just another way STIHL Dealers value you, your safety and your business, as part of a lasting partnership. After all your STIHL dealer is a member of your community and…

 #10: At a STIHL Dealership, customer service is personal.

STIHL Dealers are independent businesses that do more than sell products – they build relationships.

They are members of your community, local businesses that return more financially and in community service.  They consult, answer questions and work hard to ensure your needs are met. Their goal is to have you as a customer for life.

Now that you’ve read the reasons, experience the STIHL Dealer experience for yourself.
Find your local Dealer!

27 comments:

  1. Guess you haven't been to our local Stihl dealer....

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    1. While I'm a big Stihl (chainsaw) fan, when it came to me buying a new chainsaw it came down to convenience due to the time of day and day of week. It was late in the day on a Friday, so that ruled out me getting a Stihl from my locale dealer. I was originally looking at the Stihl Farm Boss and the Husqvarna Rancher. I ended up with the Husky due to the above circumstances, and I very happy with it. I wanted a Stihl but the work needed to get done on the weekend. I just have to wonder how much business is lost by Stihl due to only being sold by local dealers. If you notice Husqvarna is also sold at the same local dealers that sell Stihl... Your only hurting your own business... If you care.

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    2. Looks like you need to plan a little better

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    3. We appreciate you sharing your opinions. While it is true that many STIHL dealers are not open late on a Friday or Saturdays, we have achieved our number one selling status by sticking with the servicing dealer model. And with the addition of hardware and farm and ranch dealers, our customers are being offered more options than ever.

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    4. #1 selling status according to who's metric? I always end up shopping at the big box stores because they're the only ones open when get off work in the evening and on weekends.

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  2. We are always looking to improve, and since these are independent businesses and not franchises, feedback can help them get better. If there is something specific that you can share with us we would be happy to pass it on. You can use our customer service email, or DM us on FB.

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    1. I have been trying to buy a MS201 C EM since the first of August and none of your dealers have this model. One of your Elite Dealers said they ordered one for me. I gave them my CC#, Telephone # and Name and I had to call them to check on status. They said it was in, I drove to their shop in Boerne and when I got there they said they had sold it to a guy that had the same story as me about ordering a saw. I decided to give them benefit of the doubt and asked them to order another. That was a week ago. Today they called and said the Parts guy forgot to order it on Monday. If I wanted one it would take until October because it is backordered. I suspect it might have to do with inventory or other reason. Reason being I called another dealer downtown and they said they could get one in to their store in about a week. So someone in your dealer stream is telling stories. I tried 6 different ways to contact Stihl to see if you all might help. No Luck because your telephone system doesn't have any live reps answering the phones. Left message though. Well, now I am looking at Echo because I don't like being led along. You may be # 1 but you certainly aren't in mine. Now the reason I wanted this specific saw was I purchased one four months ago and simply loved it, wrote a great review on it as a matter of fact, but someone busted in my truck and stole it. So now I need another. I can't buy what is not available but you still have a chance on a sale if one of you or your Elite dealers care to try.

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    2. Can you tell us which dealer you asked, and where you are located? We can check on availability.

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    3. I order my Stihl products from Ace Hardware, they are Stihl dealers too. And they only take a few days. And there is always an Ace store in every town

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  3. Powerstroke Outdoor Power Equipment in Starkville is awesome and I love the many Stihl products I have purchased there

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  4. I will only by stihl and when I do I buy it from Brickhouse services in my small town of Laceyville, PA. You can't ask for better customer service and quality products than from this stihl dealer b.c. they always 100%.

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  5. I love the idea of buying name brand items that come with added features. It is like buying into a program or a system that already works. If I use tools from a system or a setup program, that says that the system works and can help me grow and change into different repair and building needs.
    http://www.alltradesequipment.com.au

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  6. I agree with that in your details mentioned.All 10 Reasons are right.I would like to say thanks for such information. Very precise and accurate. Thanks
    Donald

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  7. This comment has been removed by the author.

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  8. "You can get outdoor power equipment at just about any big box retailer – but you can’t get a STIHL. Why? Because STIHL is only sold through independent dealers". I beg to differ Rural King sells Stihl they're not a local independent dealer, but instead a big box store in my neck of the woods.

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    1. Matt, every STIHL dealer is set up individually and must meet the same standards we set. If a dealer is not providing the sales and service advice expected, by all means let us know and we will look in to it. Thanks again for sharing your thoughts with us.

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  9. I really need a quality power unit for my pole saw, hedge trimmer, and edger. But you know what? I'm a normal, working American with standard hours M-F. It really irritates me that if I want a Stihl, which I do, I'll have to take off work to go buy one. That is no way to service customers.

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    1. Can definitely understand your frustration. Since the dealers that carry STIHL equipment are not franchises, or company stores, they are free to establish their own business hours. Many of the traditional OPE dealers that cater to professionals base their hours on that customer. You may want to check our dealer locator to see if there are other dealers in your area that are open on weekends.

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    2. Buy one at Ace Hardware they are open everyday sat and sun too

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  10. What a joke. The products you show online and having to click to a particular dealer in my area, don't even know of half of the products I am trying to buy or even have them in stock. Why have the products showing online if none of the local stores even carry the item. Might as well get up to speed on a concept called, purchase online, ship to store and pick up - since you love to say #10 "customer service". I know what I want and so do the people at Stihl, sounds like it is a national Stihl to dealer problem - You don't know what the customers want and when they want to buy you don't have the items in stock - EVER!!!

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    1. We would appreciate it if you could share specifics with us. STIHL dealers are independent businesses, but we would appreciate the opportunity to have one of our territory managers stop by and find out why they aren't carrying the product you want, or put it on order for you.

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  11. I want to buy a Stihl MS150 C-E (rear handle). The dealer in my local area will not order this saw. He tells me I don't need it and tries to sell me a one or another variety of a Husqvarna. While I trust the Husqvarna name brand and couldn't be happier with my 32 year old Husqvarna 162SE, which has never let me down and is still a strong running saw. Husqvarna does not make a super light weight saw like the Stihl MS 150 C-E. Why list a saw in a catalogue if they are not available?

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    1. Sorry that you are having issues with your dealer. STIHL dealers are independent businesses, not franchises or company stores, so the decision on which models to carry is theirs. If you don't like their service please feel free to go to another STIHL dealer in your area. Also, we would appreciate it if you could share the name and location of this dealership.

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  12. D&S Outdoor Supply in Campton, KY is absolutely the best Stihl dealership I have ever been in. Danny and his wife are always willing to help anyway they can and answer any question you have. I needed a new trimmer on a weekend day and I called Danny at home. He came in and opened up the store and sold me a new trimmer so I could continue with my job. Top notch people who care about the customer.

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    1. James, thanks for sharing this. We will make sure that D&S's distributor gets your comment.

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  13. Personally, I greatly appreciate Stihl's unwillingness to sell a cheaper version of the tools at a box store where they have to dumb it down in order to make self proclaimed "money wise" (usually translating to "nearly broke") people feel better about buying their product. If you want the real tool with real parts, grab ahold of your balls and tell your boss that you're leaving early because there's not a husqvarna at any box store that can achieve the level of excellence that you require in your tools. Not to mention that you can't stand the piss smell coming from the Echo section due to the baby tools pissing their pants because someone just walked by with a Stihl hat on. Who knows, your boss may respect your determination to raise the standard and promote you. I only buy Stihl hedge trimmers, weadeaters, chainsaws and blowers for my landscaping business and I have had nothing other than good experiences. I don't anticipate any changes to that record considering that they're not selling out to box stores.

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